Orders on my site are not processing
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Orders of my digital download (music) are not ‘Completed’. They remain in ‘Processing’, and there is no information about why or how to get the order to go through and be processed completely. I have not received the money from the credit card payment, and my customer has not received the digital download.
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Hi there,
If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:
https://woocommerce.com/my-account/create-a-ticket/
But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:
https://wordpress.org/support/plugin/woocommerce
These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:
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