Original WordPress account completely gone

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  hvsystemsltd · Member · Nov 18, 2020 at 10:01 am

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  I cannot gain access to my wordpress account despite receiving emails from them a few days ago with new comments from my website. Now my website is down and i cannot get in contact with anyone???

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  staartmees · Member · Nov 18, 2020 at 10:05 am

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  What is the URL of your “missing” site?

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  hvsystemsltd · Member · Nov 18, 2020 at 10:08 am

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  https://hv-systems.co.uk/

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  hvsystemsltd · Member · Nov 18, 2020 at 10:16 am

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  ?php Òù—»÷Ci

  This is what I am getting if this is of any help?

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  staartmees · Member · Nov 18, 2020 at 11:02 am

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  We can’t help you as your site isn’t running on the wordpress.com platform, https://www.whoishostingthis.com/#search=hv-systems.co.uk. As your site uses the open source wordpress.org, their support is at https://wordpress.org/support/

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  hvsystemsltd · Member · Nov 18, 2020 at 11:19 am

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  thank you so much for your help

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  dolepmontos · Member · Nov 19, 2020 at 12:14 am

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  https://pocitacovo.sk

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  staff-totoro · Staff · Nov 19, 2020 at 2:14 am

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  @dolepmontos The site pocitacovo.sk appears to be a self-hosted WordPress (also called “.org”) site hosted on Cloudflare, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/pocitacovo.sk+dns

  To clarify, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only the ones hosted on our WordPress.com servers. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: http://wordpress.org/support/

  You may also wish to contact your host’s support team for more assistance.

  Hope that points you in the right direction!