Other website technical issue

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  ewoudabspoel · Member · Mar 8, 2024 at 10:41 am

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  Dear Sir or Madam,

  I urgently need to fix a website for my employer: rutgerclaassen.nl. I tried to change the theme and now I cannot access the website anymore. I also cannot login with his admin info I used. It just says ‘De site ondervindt technische problemen. Controleer de admin e-mail inbox van je website voor instructies.’ when I try to enter the website. Can you please verify to me what the problem is and to which email the mail was send. I need to solve this quickly so I hope you can help me in any way. I have the username and password from my boss to change it, but I cannot proceed now.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 8, 2024 at 7:21 pm

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  Hello!

  Thank you for reaching out. To avoid any confusion, let’s clarify the different versions of “WordPress”:

  1. The free, open-source WordPress software that powers your website.
  2. WordPress.org, where you can obtain the software for free to use on your chosen hosting provider.
  3. WordPress.com, a managed hosting provider of the WordPress software, which is the platform you are currently contacting.

  Since your site isn’t hosted with us, our ability to assist you is limited. However, I can guide you in the right direction to get help.

  I recommend reaching out to your hosting provider for assistance with this issue. Since they’re hosting your site’s files, they’re best equipped to help you find and fix the problem. If you’re unsure who your hosting provider is, you can use a website like Hosting Checker to look up that information: https://hostingchecker.com/

  I hope this information is helpful!