Our ISP says are sites are infected with Malware that came in via WordPress

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  johnmayberry105 · Member · Sep 20, 2017 at 8:43 pm

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  Fix it.

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  synora10 · Staff · Sep 20, 2017 at 9:02 pm

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  johnmayberry105,

  What is name of the website you need help with? Without it, there isn’t much we can do.

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  johnmayberry105 · Member · Sep 20, 2017 at 10:10 pm

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  http://www.hillplasmatronics.comwww.galeaudio.com

  http://www.lecsonaudio.com

  I can’t tell whether is actually true or just a $249 sales pitch.Thanks,

  John

  Sent from Mail for Windows 10

  From: WordPress.com Support ForumsSent: Wednesday, September 20, 2017 2:02 PMTo:

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  timethief · Member · Sep 20, 2017 at 10:41 pm

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  hillplasmatronics.com is hosted by GoDaddy.com
  Name Servers:
  ns42.domaincontrol.com
  ns41.domaincontrol.com

  galeaudio.com is hosted by Defense.Net
  Name Servers:
  ns24.worldnic.com
  ns23.worldnic.com

  lecsonaudio.com is hosted by GoDaddy.com
  Name Servers:
  ns42.domaincontrol.com
  ns41.domaincontrol.com

  This is WordPress.COM support and not a single one of those 3 sites are on our servers. Contact the relevant web host for each one please.

  We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page. However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  timethief · Member · Sep 20, 2017 at 10:53 pm

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  For your information be aware that WordPress.ORG provides software only and it is not infected prior to or at installation.