Our plan expired and the site theme changed – need help

  • Unknown's avatar
    lauraschro · Member ·

    Our organization’s WordPress plan was on a card that expired so it wasn’t renewed. We recently noticed that our URL went from .org to a wordpress.com URL and that our theme changed to an add default. We figured out how to get our old domain back but we can’t seem to find our previous theme. Is there a record of previous themes somewhere or any way to get directly in touch with someone at WordPress? How should we proceed? Thanks!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hi @lauraschro, it looks perhaps like the site was hosted here at WordPress.com all along, and like you just had an upgrade with a specific theme before. We’ll reach out via email for options.

  • Unknown's avatar
    lauraschro · Member ·

    Thank you! It would be great to learn more about how we can get the original appearance of our site back and to figure out how to eliminate the ads that are appearing.

    Is there a support number we can call to get this done more efficiently?

  • staff-ozmodiar · Staff ·

    Howdy,

    We do not have phone support, just support here in the forums, via email, or via livechat (for plan owners who have a livechat enabled plan).

    So, there are a couple things going on here…

    1. The WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    2. On July 14th we sent an email to the address associated with the WordPress.com user account that DOES own the site and upgrades. Did anyone in your organization receive it? I will send a follow up email as well.

    3. To solve this problem, really all that needs to be done is for the site owner to log into WordPress.com and then go here: https://wordpress.com/plans/openamericas.org

    …and then click the “upgrade” button under the Premium plan. That will get you back on your old plan and should give you access to the theme you were using before.

    Let us know if anything is unclear or you have any further questions.

  • The topic ‘Our plan expired and the site theme changed – need help’ is closed to new replies.