our site is down – complete blank
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Our website is complete blank, I can’t log in I don’t know what to do.
http://trulyuniqueproperties.com/I already contacted our hosting company Earthlink and they told me I need to contact WordPress, I can’t find a number to call or email. Please contact me ASAP PLEASE at
(email visible only to moderators and staff) -
trulyuniqueproperties.com is hosted by Cedant Web Hosting not by wordpress.COM and we cannot help you. Our support docs do not apply to the site. We have zero control over sites we do not host and anyone who sent you here from that host needs to have their information updated.
Hosting provider: Cedant Web Hosting
WHOIS: Click Here
IP Address: 66.175.58.9
Name Servers:
dns3.earthlink.net
dns2.earthlink.net
dns1.earthlink.net -
Contact Earthlink Staff again because you pay them to keep your site online and you need the support you pay theme for.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page -
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Go for it and be polite but don’t mince your words. You are paying Earthlink for hosting and for support and it’s up to theme to deliver what you pay them for.
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Once again we contacted our web hosting company and they’ve told us the problem is with WordPress not with their company, I can’t find a phone number to contact any one at WordPress, this is our business site and our clients look for us and their listings or any sales through our website.
We are very frustrated and feel we are loosing business, no one at WordPress has helped us with this problem and not getting any help from WordPress.
We need you to contact us immediately! -
This is the wordpress.COM support forum. WordPress.COM does not host the site in question. Hence our WordPress.COM support docs do not refer to it and we do not provide support for it.
trulyuniqueproperties.com is hosted by Cedant Web Hosting
Hosting provider: Cedant Web Hosting
WHOIS: Click Here
IP Address: 66.175.58.9
Name Servers:
dns3.earthlink.net
dns1.earthlink.net
dns2.earthlink.netWordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
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