Our site is down due to HTTP 500 error

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  sarahh2022 · Member · Aug 2, 2022 at 2:49 pm

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  Our site is down due to HTTP 500 error.
  Our company Blog was created many years ago. The account owner has left the company, we don’t even know who the person was. The only access we have was administrator.
  We had access to the Blog backend until yesterday, we have updated two plugins that needed an update, then the Blog went down the next day due to a HTTP 500 error.
  As we have no access to local folder nor FTP, we are unable to resolve the issue and need WordPress assistance.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amiteshg93 · Member · Aug 2, 2022 at 2:52 pm

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  Hi there,

  Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

  Thank You! :)

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  sarahh2022 · Member · Aug 2, 2022 at 3:08 pm

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  Hi Amiteshg93,

  Here is the URL: https://www.paperchase.com/the-journal/

  Many thanks.

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  amiteshg93 · Member · Aug 2, 2022 at 5:37 pm

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  Hello there,

  I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com, I suggest posting your question on the WordPress.org support forum and seeing if folks there can assist you: http://wordpress.org/support/forums

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  Hope this helps! :)

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  sarahh2022 · Member · Aug 3, 2022 at 10:00 am

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  Hello Amiteshg93,

  Thank you very much for looking into it, that’s very helpful.
  I will raise a new post on the WordPress.org support forum.