Our site is down due to HTTP 500 error
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Our site is down due to HTTP 500 error.
Our company Blog was created many years ago. The account owner has left the company, we don’t even know who the person was. The only access we have was administrator.
We had access to the Blog backend until yesterday, we have updated two plugins that needed an update, then the Blog went down the next day due to a HTTP 500 error.
As we have no access to local folder nor FTP, we are unable to resolve the issue and need WordPress assistance.WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there,
Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.
Thank You! :)
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Hello there,
I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com, I suggest posting your question on the WordPress.org support forum and seeing if folks there can assist you: http://wordpress.org/support/forums
The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org
Hope this helps! :)
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Hello Amiteshg93,
Thank you very much for looking into it, that’s very helpful.
I will raise a new post on the WordPress.org support forum.
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