Our site is missing!
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We write the wine blog vinoduo.com. It has been on word press since 2015. All of a sudden, it’s not there. And I can’t log in to my account. it’s not Vinoduo2 (which my husband set up as a test initially) it’s just VinoDuo. Always got to it by going to Vinoduo.com/WP-admin and typing in Admin name Winesnob1 and password. PLEASE HELP.
The blog I need help with is: (visible only to logged in users)
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vinoduo.com is hosted by GoDaddy.com, not by wordpress.com
That site is not on our WordPress.COM servers. You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.re: wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.re: Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
Hi there,
I checked your site. It is not hosted on WordPress.com, your domain vinoduo.com points to domaincontrol.com. Based on this info, I assume you are WordPress.org user.
This forum is dedicated to WordPress.com.
To know more about the difference between WordPress.com and WordPress.org, check this link : https://en.support.wordpress.com/com-vs-org/You can try seeking help here :
https://wordpress.org/support/Hope that helps.
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