Our site is STILL not working!

• 

  uapress1945 · Member · Nov 15, 2016 at 2:12 pm

  • Copy link
  • Add topic to favorites

  We need this fixed ASAP!

  Thank you.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Nov 16, 2016 at 12:24 am

  • Copy link

  What is not working?
  Please be specific and descriptive.

  You must be logged in under the exact same username that registered the site to be able to access the site. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  Replace NAME_OF_BLOG in that URL with the actual name of your blog.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/
  https://en.support.wordpress.com/account-recovery/#account-recovery-form

  Make sure you are running an up to date browser version found at https://browsehappy.com Try clearing your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and see the tips here https://en.support.wordpress.com/browser-issues/

  If you are not successful please provide this specific info:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.