Our site went down around 26 Dec 2021. Now we can’t even see our pages and content when we sign in here. Please help!

  • Unknown's avatar
    kamasajei4b19047921 · Member ·

    Hello WordPress Team!
    Hope your new year has started off great. Our site went down around 26 Dec 2021. Now we can’t even see our pages and content when we sign in here. We just noticed that our user name has also been changed. Please help!

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    kamasajei4b19047921 · Member ·

    Under “my site”/pages

    the following shows:
    Published (6) –
    ***but none of these pages are showing (only a message that states
    “You haven’t published any pages yet.
    Would you like to publish your first page?
    Start a page”

    Is it possible to attach a screenshot here?

  • kokkieh · Staff ·

    Hi there,

    kamasajei.com is not hosted with us on WordPress.com, but is using the open source WordPress.org software, hosted by Google Domains.

    The site is connected to your WordPress.com account through the Jetpack plugin, but that simply allows you to manage certain aspects of the site from your WordPress.com account. The site itself isn’t on our servers, and we have no control over how it works.

    If the site is offline, please contact your hosting provider, Google in this case, directly for help.

    We just noticed that our user name has also been changed.

    There hasn’t been any changes to the username for the WordPress.com username account you’re using to post here.

    But this username won’t be the same as the admin user account you use to log into your site’s dashboard, as that admin account is a completely separate account that has no connection to your WordPress.com account. Your WordPress.com account is used for Jetpack the Jetpack plugin, and was created automatically when you connected your site to Jetpack two years ago.

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