Our web page is not opening

  • Unknown's avatar
    jts062991 · Member ·

    When I try to open our webpage BMETS.org it is not found. Unsure what has happened this was noticed last week by one of our members trying to open the page. I can get into my account on WordPress but my page is not found. How can we get it back?

    The site I need help with is BMETS.org. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • csabarakasz · Staff ·

    Hi there,

    Thank you for writing to us. I am sorry you are experiencing troubles with your site.

    I noticed that your site is hosted on a server, provided by Tucows Domain and was built with the self-hosted version of WordPress, often called WordPress.org. This forum is maintained and equipped to support WordPress.com sites.

    To clarify, WordPress.com and WordPress.org are two different companies and we cannot access files or data for sites that are hosted elsewhere.

    Because of this, we are unable to help you since we don’t have any access to files or data for sites that are hosted elsewhere.

    You can find more information here about the differences: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the self-hosted software, and you can find the support forums at: https://wordpress.org/support/forums/

    I hope that helps!

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