our website and emails are down

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  stevemccleskey · Member · Jun 25, 2024 at 9:54 pm

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  Automattic Inc. is listed as the Registrar for our domain. Our Website and emails are both down. Under Status, it says client transfer prohibited and redemption period. Does this have anything to do with everything being down and if so, how do we fix this??

  Self-declared URL: http://www.inspectcorr.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  stevemccleskey · Member · Jun 25, 2024 at 9:57 pm

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  Additional information: Our registration doesn’t expire until August 17, 2024.

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  staff-totoro · Staff · Jun 25, 2024 at 11:51 pm

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  Hi there,

  I do not see any upgrades under your @stevemccleskey WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login?

  I can confirm that the domain inspectcorr.com is registered at WordPress.com but is under a different account and not your @stevemccleskey login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are connected to the correct account we are happy to assist you further. Thanks!