Our website is down

• 

  wpadmindt · Member · Aug 31, 2020 at 5:20 pm

  • Copy link
  • Add topic to favorites

  Hi there, Our site appears to be down and we can’t figure out what the issue is. For some reason our URL looks like it has been downgraded and our account has been turned into a ‘free’ account–as a result we can’t open our site. Can someone contact me to help resolve the issue?
  Thanks,
  Mike

• 

  staartmees · Member · Aug 31, 2020 at 5:31 pm

  • Copy link

  what is the URL of your site?

• 

  staff-doublebassd · Staff · Aug 31, 2020 at 8:38 pm

  • Copy link

  Hi there,

  Are you referring to https://datatribe.com/?

  If so, I am able to access the site from my end.

  I see that you have a Business plan and therefore you have access to our live chat support. Please start a chat session from the link below and we’ll help you if you still have problems with your site.

  https://wordpress.com/help/contact