Our website is in the redemption stage .
-
Our website is in the redemption stage and want to restore it.
The blog I need help with is: (visible only to logged in users)
-
-
No one can even begin to assist you unless or until your provide relevant information such as the domain URL.
When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/.
If you allow the domain to expire, what will happen is that every domain URL link to your content wherever it appears on the internet and in search engine will be broken. When clicked the broken links will produce a 404 page not found. It will take about 3 months for the content to be re-indexed by search engines under the underlying .wordpress.COM URLs, or if the domain is recovered it may also take that long for re-indexing.
Additionally, and more important still is that someone else may purchase the domain URL. That is why we have auto-renew https://en.support.wordpress.com/manage-purchases/#auto-renew and why allowing a domain expire or canceling it is never recommended, unless you intend to archive or delete the underlying site.
I’ve tagged this thread in the sidebar with modlook for Staff attention. Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here. -
Hi there,
paradiseflooringhawaii.com is owned by pfloorhi— please login to that account and reply here.
Once you’ve done so, I can explain the next steps.
Thanks!
-
-
Hi there,
You are still logged in as paradiseflooring. You will need to log out of this account to login as pfloorhi.
-
-
That does not appear to be the case. As you are not logged in under the correct username account you need to clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
-
-
Hooray! Now Staff can proceed. gemmacevans (Staff) will get back to you as soon as she can.
-
-
-
-
Thanks for logging in as pfloorhi :) And thanks for your help timethief!
paradiseflooringhawaii.com expired on 2017-02-08 and is currently in the redemption period:
The good news is that you can still try to recover your domain as it has not yet been deleted, purchased by someone else at auction or sold on back-order. An $80 redemption fee will be added to the regular domain renewal cost of $18.
If you agree to these costs I can generate a payment request for the amount. Once that has been paid, we can start the process of trying to get your domain back. Should the recovery fail after you’ve paid the redemption fee, that fee is refunded in full.
If you do not want to pay the fee, you can wait until the domain is released but you may not be able to get it back if it is purchased at auction during this time.
Please let me know what you would like to do.
-
Hi gemmecevans,
Yes, we would like to pay the redemption fee and the renewal cost. Please generate a payment request as soon as possible.
Thank You,
Nicole -
Hi Nicole,
I’ve sent a payment request to the email address on your pfloorhi account. Please let me know if you don’t receive it.
Thanks!
-
Aloha gemmacevans,
We paid the redemption fee and domain renewal fee. If we want to transfer our hosting and domain to Wix.com, do we need to pay anything else to WordPress?
Thank you,
Tess
-
Hi Tess,
Thanks for your payment. I’ve contacted our domain registrar and will let you know when I have an update — we usually hear back in 1-2 days.
If we want to transfer our hosting and domain to Wix.com, do we need to pay anything else to WordPress?
No, there will be nothing else to pay on WordPress.com. The cost you have paid is for domain renewal and we don’t charge to transfer the domain to Wix. When you create a new site on Wix, they will provide hosting for you.
I’ll keep you posted!
-
- The topic ‘Our website is in the redemption stage .’ is closed to new replies.
WordPress.com Forums 