Our website was hijacked, hacked and we were ransomed, now our website was deleted.

• 

  stanleyt030118 · Member · Aug 9, 2021 at 9:28 am

  • Copy link
  • Add topic to favorites

  Hi there,
  We have an emergency situation. Our website had been hacked and ransomed by an individual. We are unable to remove his access and had paid him once already.
  Would you be able to help us delete this person’s access and restore our website to how things should be based on last Thursday status please?

  Seek your prompt support in this matter please.

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  stanleyt030118 · Member · Aug 9, 2021 at 9:29 am

  • Copy link

  pls help us out to restore our website and boot out the intruder please..

• 

  staff-mckluskey · Staff · Aug 10, 2021 at 1:10 pm

  • Copy link

  Hi there,

  I’m sorry to hear that happened to you :(
  Your site is not hosted with WordPress.com, though, so there’s nothing we can do to help.

  If you haven’t yet, try following this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site

  If that doesn’t help, try reaching out to your host (Bluehost), or post at https://wordpress.org/support/forums/.