Our website’s down and expanding our storage

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  josh372906d8077 · Member · Sep 29, 2023 at 8:08 am

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  Hi there,

  I’ve tried to access our website this morning, and I seem to be having issues across desktop and mobile.

  I’ve been in touch with our developers who assist to manage the site who suggests it’s:

  ‘Warning: ftp_nlist() expects parameter 1 to be resource’

  Which tells me that:
  ‘This error message may appear on WordPress website when you do not have enough free disk space available on your hosting account.’

  Earlier this week, we agreed to pay an additional £6 p/month for additional storage. We were told that this had been action’ed and should have taken affect.

  However, as it’s down this morning, i’m suspicious this hasn’t yet been applied. Please could I get some help to ensure our disk space as been increased.

  Thank you, and all the best wishes,
  Josh

  Self-declared URL: http://www.stanleyarts.org
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Sep 29, 2023 at 9:00 am

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  Hi there,

  I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

  WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

  That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

  If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

  You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

  If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.