over payment
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Hi i recently (today) paid £69 to upgrade my word press account. However i think i have been over charged. please can you check? Best, The TV Anthropologist. (email visible only to moderators and staff)
The blog I need help with is: (visible only to logged in users)
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Hi there,
I’ll add the “modlook” tag to this thread so staff can take a look at it for you.
Make sure you hit the “Subscribe to Topic” link in the sidebar so you will know when your question is answered.Good luck!
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Hi there,
It looks like you’ve tried to register three domains:
thetvanthropologist.com at £22
tvanthropologist.com at £22
thetvanthropologist.blog at £25
Giving a total of £69.
However, it looks like something went wrong with the registration and I’m seeing a payment error on your account. I’ve asked our payments team to look into it. I’ll let you know as soon as I hear back from them.
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Right, I’ve heard back from our payments team. Your payment for those three domains did go through, but the domains were not registered.
At the moment there are £69 worth of credits in your account which you can use to try and register those domains again. I suggest you register them only one at a time to prevent another failed registration.
Or if you prefer, I can also refund the £69 to you. Please let me know how you’d like to proceed.
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Hi there, many thanks for your response and for your time in looking into my problem. Please refund my £69.
Many thanks again,Lily Murray
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I’ve refunded the payment for the failed domains. You should receive it in about 10 business days.
Please let me know if I can help with anything else.
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