Overcharged

simonava · Member · Nov 15, 2017 at 7:50 pm
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(Starting new tread as directed by gemmacevans) Hi. This evening I upgraded from Personal To Premium Plan. Paid 48 euros for a Personal Plan a month ago and today it was showing that Premium Upgrade was on offer for 48 euros also (€8 was crossed out, and it said €4 for premium plan). So I upgraded. I thought I was only going to pay the difference (which would be €0)? But I got charged 48 euros again? Why?
And why is it now showing in my account that I’ll be charged €96/year? I’m very confused! Thanks

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supernovia · Staff · Nov 15, 2017 at 11:30 pm
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Hi @simonava, the upgrade discount was based on the fact that you had already purchased Personal. Would you like to downgrade again or keep Premium?
simonava · Member · Nov 16, 2017 at 10:14 pm
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No, it’s OK, I’ll keep premium, thanks though. Can I get help with CSS? I can’t find answers of what I’m looking for in the forum. Thank you
timethief · Member · Nov 16, 2017 at 11:53 pm
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Provided you have purchased either a Business Plan or Premium plan you can edit the CSS. https://wordpress.com/pricing/ But do read Note 2 below.

Note 1: If you have the required upgrade you can use this link https://en.forums.wordpress.com/forum/css-customization#postform so you can create a thread that will appear in the CSS Forum where you will get the help you need with CSS editing.

Note 2: You can also post there prior to purchasing an upgrade to get an answer to whether or not what you want to do can be accomplished via CSS editing.

Read also please: https://en.support.wordpress.com/custom-design/#frequently-asked-questions Does Customize let me edit HTML?
supernovia · Staff · Nov 17, 2017 at 1:31 am
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@simonava You can get in touch for help here: http://wordpress.com/help/contact – and if the CSS is too complex to handle over chat, we’ll have you post in our CSS forum.

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