Overcharged 20 EUR for premium upgrades

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  linuslinus · Member · Feb 18, 2015 at 12:21 pm

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  Hi,

  I selected the 60 EUR premium upgrade. After purchase (14 days trial) you are congratulating my for the 80 EUR premium upgrade.

  Is there something really, really, really wrong here?

  site: therewillbeasia.wordpress.com

  Regards,

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  raincoaster · Member · Feb 18, 2015 at 12:38 pm

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  Sounds like the exchange rate shifted. I flagged this for staff attention.

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  linuslinus · Member · Feb 18, 2015 at 12:40 pm

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  It was EUR both before and after.

  If there has something to do with my 20 EUR 10 GB upgrade please let me know if I will pay the full 80 EUR or if it is 60 EUR as selected at the purchase. :)

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  raincoaster · Member · Feb 18, 2015 at 1:23 pm

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  I refer to the exchange rate between USD and EU.
  Don’t sweat it, staff will get this sorted out.

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  shawnajroberts · Member · Feb 18, 2015 at 6:47 pm

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  Hi there!

  I’m not seeing a current charge for the WordPress.com Premium plan. It looks like this will be charged on March 4th.

  The Premium plan is 80 EUR, but we do have discounts as you get close to renewal for some of our other upgrades. Can you take a screenshot of where you saw the 60 EUR price quoted? Upload the image to your Media Library and I can take a look.

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  linuslinus · Member · Feb 18, 2015 at 7:28 pm

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  Hi!

  When I go the to Store I do not find the Premium Upgrade in the options anymore. If I go to my purchases it says 80 EUR.

  Because I had a 20 EUR space upgrade that is expiring in May 2015 was that why it showed 60 EUR?

  I have a screenshot in my media library.

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  shawnajroberts · Member · Feb 19, 2015 at 4:38 pm

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  Thanks for adding that screenshot! This may be because you started a trial instead of purchasing the upgrade outright.

  It should still go through at the discounted rate, but if it doesn’t, let me know and I can fix that up for you. :)

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  linuslinus · Member · Feb 19, 2015 at 5:21 pm

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  Thank you for clarifying :D

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  linuslinus · Member · Mar 2, 2015 at 5:42 pm

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  Now I just received a mail saying I will be charred 99 EUR for the upgrade by tomorrow.

  Why all this confusion?

  I have uploaded the picture in media library.

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  shawnajroberts · Member · Mar 3, 2015 at 3:21 am

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  Thanks for following up! We just updated our exchange rates, so all of our non-USD prices have changed. I’ve added 19 credits to your account to make up for the difference between the start of your trial and now.

  Let me know if you have any more trouble with that purchase!

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  linuslinus · Member · Mar 3, 2015 at 3:53 pm

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  Thank you for all the help and clarifications.