Overcharged for new personal site signup?

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  shaynagross · Member · Jan 16, 2017 at 4:25 pm

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  Hi,
  I signed up to created a new personal site. However, I realized I am being charged $99 instead of $36 (Personal WordPress.com=$2.99 per month, billed yearly)? What can I do to get this charge fixed?
  Thanks, Shayna

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jan 16, 2017 at 4:41 pm

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  Hi Shayna,

  I can’t see any upgrades on the WordPress.com account you are contacting us from. Have you purchased upgrades on another account?

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  shaynagross · Member · Jan 16, 2017 at 4:57 pm

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  Hi gemmacevans,
  I think I found the problem. I selected a personal site but somehow I was changed and charged to a premium account? How can I get my site back to a personal site? I really don’t need the extras of the premium account.
  Thank you.

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  shaynagross · Member · Jan 16, 2017 at 4:57 pm

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  I made the site last night if that helps?

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  gemmacevans · Member · Jan 17, 2017 at 9:40 am

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  Hi Shayna,

  I’d love to help you but I don’t see any purchases in the account you are logged in as (shaynagross). Which site have you purchased the plan for?

  Once I know which account you purchased the upgrade under, I’ll have a look and see what happened.