Owner of this website lost her email account and her wp password was hacked

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  fiatveritas · Member · Jul 4, 2013 at 10:30 pm

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  This is the problem that needs your intervention:
  https://libya360.wordpress.com/2013/07/03/alexandra-valiente-blocked-from-wordpress/

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jul 4, 2013 at 10:34 pm

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  She can visit https://en.wordpress.com/wp-login.php?action=lostpassword and scroll down and click the “Need More Help” link and complete the form for account recovery.
  https://en.wordpress.com/wp-login.php?action=recovery

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  fiatveritas · Member · Jul 4, 2013 at 10:49 pm

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  Thank you for your response.

  She tried that but she needs to provide WordPress with her secure email account she adds to all her contact forms. T

  he email connected to her account has been lost. WP responses only go to the registered email which is now gone. She has no other way to reset her password according to the current system.

  Also she doesn’t own a cell phone and has no set-up for recovery via that method.

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  auxclass · Member · Jul 4, 2013 at 11:01 pm

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  From what the staff have said – there is a system set up that will allow recovering access to a blog when the email has went away – she will need to fill out one of the forms and at some point she will be put in direct contact with a staff member for the recovery – the bar is more difficult than just a plain reset because they really want to make sure the blog is going back to the correct person

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  oneworldtree · Member · Jul 4, 2013 at 11:44 pm

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  I am the owner (Alexandra Valiente) and have a back-up account here that I have saved in the event of an emergency.

  I thank Veritas-James for breaking through for me and also extend my gratitude timethief for the links. The second one opened up the access I needed. I sent the information to WordPress support and gave them all the confirmation I could provide.

  Thank you auxclass for your kindness.

  I will update when I can get control of my other account again.

  Not only are my websites at risk. If the same hacker who took over the email had access to the WordPress dashboard, they could cause many people grief. All my comments and subscriptions have my readers’ email addresses. I need to protect them as well.

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  auxclass · Member · Jul 4, 2013 at 11:49 pm

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  You be welcome & good luck

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  timethief · Member · Jul 5, 2013 at 2:57 am

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  @oneworldtree
  You’re welcome and best wishes with your blog.

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  oneworldtree · Member · Jul 5, 2013 at 3:59 am

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  I have control of my older account now and reset the password.

  Thank you again for your help. Your response was prompt, professional and exactly what was needed.

  Best wishes to everyone.

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  avaliente · Member · Jul 5, 2013 at 4:03 am

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  Just signed in again after reset and it is working!