Ownership of the blogs

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  esapcosocialadmin · Member · Dec 4, 2013 at 3:47 pm

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  How do we confirm who is owner of our blogs (ie which account). Also, I can’t understand where the billing information is stored. I assume only the blog owner has access?

  I’ve used WordPress.org for over 7 years and it was always smooth. The support, via community forums of WordPress is very disappointing. We asked an earlier question, as well as contacted Automattic with all our finance info/proof of ownership to regain ownership of our blogs (former employee ran off with the passwords.) I can ‘maybe’ understand no answer via the community forum, but no answer when directly asking Automattic is not acceptable after 2 weeks.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Dec 4, 2013 at 3:57 pm

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  Perhaps you posted in the forums under a different username? This is the only forum post you’ve posted so far according to your user profile. https://en.forums.wordpress.com/profile/esapcosocialadmin

  I’ll tag this for Staff assistance. Please subscribe if you haven’t already so that you will see their answer.

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  esapcosocialadmin · Member · Dec 4, 2013 at 3:59 pm

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  Might have, cheers.

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  justjennifer · Member · Dec 4, 2013 at 4:04 pm

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  If you do get control back of your above site, you will need to put back the footer credits

  Blog at WordPress.com. The Linen Theme by The Theme Foundry

  as those are required by the Terms of Service.

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  esapcosocialadmin · Member · Dec 4, 2013 at 7:40 pm

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  Yeah, I am praying I can sort this out soon. A long story short… Our social media team quit. Walked off with the passwords. Changed the accounts from using company-based email addresses to their own personal email addresses. So I am trying to …
  (1) re-establish an ADMIN account for all three blogs (done)
  (2) get ownership of all three blogs (2 seem OK, 1 doesn’t)
  (3) remove their former ADMIN accounts.

  On (3) I am perplexed. I made sure no POSTS were assigned to them. And using my own ADMIN account, I attempted to remove them. I was unable to.

  Like I said, I used WordPress.org for 7 years so I am not a newbie. Considering we pay over $200 a year, the support system has been lacking IMHO. I’d rather go back to WordPress.org and get a shared hosting account with LAMP. Head-slapping that Automattic has their support done them by community members.

  Cheers

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  kraftbj · Staff · Dec 4, 2013 at 11:14 pm

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  Hi,

  I’m sorry this has been so difficult for you. I don’t see another ticket or thread from this account or the e-mail address it is using. Since account recovery and ownership issues shouldn’t be hashed out in the public forum, I’ll shoot you an e-mail so we can continue the conversation privately.

  Thanks!