Page items not saving or closing

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  leandredup · Member · May 3, 2019 at 11:08 am

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  Good day, I urgently need help.

  I created a static page as my home page in the Luxury theme. When I edit an item on the page builder it won’t allow me to save my changes or close the window. It seems like the window freezes when I try to save. Please please help!

  The site I am working on is currently in maintenance mode, but it is an admin issue not front end issue.

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  happyvimes · Member · May 3, 2019 at 11:51 am

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  Hi @leandredup,

  I am sorry to hear that! What is the URL of your site?

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  leandredup · Member · May 3, 2019 at 1:19 pm

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  Thank you!! The URL is http://www.h-f-d.com but is currently in maintenance mode

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  leandredup · Member · May 3, 2019 at 1:20 pm

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  I cant seem to reply!

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  leandredup · Member · May 3, 2019 at 1:22 pm

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  Hi Happyvimes the moment I type the URL I cant submit a reply?! Not sure whats going on

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  bildd46d16672c7 · Member · May 3, 2019 at 4:46 pm

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  I’m having a similar problem, in the upper right saving is just spinning and won’t allow me to preview.

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  bildd46d16672c7 · Member · May 3, 2019 at 4:48 pm

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  Not spinning just flashing, I hate to lose everything I’ve done today. Any help appreciated.

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  bildd46d16672c7 · Member · May 3, 2019 at 4:58 pm

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  I cleared the cache and my problem was fixed.

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  leandredup · Member · May 4, 2019 at 11:00 am

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  I have cleared my cache, tried different browsers, checked for errors. Nothing works. I am thinking of reinstalling the theme to see if it fixes the issue

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  leandredup · Member · May 4, 2019 at 11:51 am

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  I have now reset the entire site and still experiencing the same problem. Please help me to fix this. I can’t continue with my project.

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  leandredup · Member · May 5, 2019 at 12:46 pm

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  So I inspected the element that is giving me the issue and found the following error.

  Uncaught TypeError: Cannot set property ‘selector’ of undefined
  at HTMLDivElement.<anonymous> (gdlr-edit-box.js:515)
  at Function.each (load-scripts.php:2)
  at a.fn.init.each (load-scripts.php:2)
  at a.fn.init.$.fn.gdlrEditBoxLaterScript (gdlr-edit-box.js:503)
  at a.fn.init.$.fn.gdlrEditBox (gdlr-edit-box.js:26)
  at HTMLDivElement.<anonymous> (gdlr-page-builder.js:253)
  at HTMLDivElement.dispatch (load-scripts.php:3)
  at HTMLDivElement.r.handle (load-scripts.php:3)

  I am a graphic designer and not a web developer and would really appreciate some guidance.

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  justjennifer · Member · May 5, 2019 at 1:11 pm

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  Hello there, sorry this thread fell through the cracks.

  The site at h-f-d.com looks like it is using the open source WordPress software and is using name servers that aren’t associated with WordPressdotcom, where we are.

  Have you tried contacting the theme author for help? If they don’t have a support forum on the ORG website, try contacting them directly.

  In general, if you need help with a site using the open source WordPress software, you’ll want to head over to https://wordpress.org/support where they have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

  Just to clarify, this support forum assists users of the WordPressdotcom platform. WordPressdotcom (where we are ) and WordPress are separate entities with different documentation and support forums. More information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/

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  leandredup · Member · May 5, 2019 at 2:50 pm

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  Thank you for the direction.