Page not coming up

  • Unknown's avatar

    Hello, I have a website and it is not letting me log into it. I need to update my page. It keeps saying it doesnt recognize my user name or email but I get emails from wordpress about plug in updates every day

  • What website is this for?

    Keep in mind that if WordPress.com does not host the site, this question will be better for WordPress.org forums. WordPress.com and WordPress.org are a little separate, and that can be confusing.
    https://wordpress.com/support/com-vs-org/

  • Hi,

    Can you share the URL of your website?

    I’m not seeing any WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open-source WordPress software from WordPress.org, but hosted elsewhere.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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