Page not loading

  • Unknown's avatar
    dianemichaelsharp · Member ·

    I added a new page/menu heading to my site. The page loads when I’m logged in to my site, but it doesn’t load when I’m not. The page is live; the title and slug are unique amongst all of my pages/slugs. I have cleared my caches. It originally had an embedded form, and I’ve removed that, so now the page is just text. Any suggestions?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    dianemichaelsharp · Member ·

    The page is Contact & Privacy, BTW.

  • staff-totoro · Staff ·

    Hello,

    Thank you for reaching out to us with your issue. I understand that you are encountering some challenges with your WordPress site. However, your site appears to be self-hosted and is using the open-source WordPress.org software, not our managed WordPress.com hosting service. As such, we have limited ability to troubleshoot or fix issues for sites not hosted by us.

    Our managed WordPress.com hosting service provides more direct support and allows us to investigate and resolve issues of the sites we host. You can learn more about our hosting service at this link: https://wordpress.com/hosting/

    With that being said, we offer an easy-to-use migration plugin if you choose to move your site to our managed WordPress.com hosting. With this, we can provide more efficient assistance should you encounter any issues in the future. More information about our migration plugin can be found here:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    However, if you prefer to keep hosting your site with your current provider, you can find assistance in the community support forums for the WordPress.org software. The community of users and developers using the open-source version of WordPress are in the best position to help you with your current issue. The address for the forums can be found at the following link: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this information proves helpful. Do let us know if you have further questions or need additional assistance.

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