Page updates are missing and premium account

  • Unknown's avatar
    oblackstock247f0149cd · Member ·

    I was making updates to this site which was live under https://helixaimorg.wpcomstaging.com/?page_id=16. In here, it no longer exists and none of my templates are here. I cleared my cache as the new updates weren’t showing and then everything disappeared; including the account upgrade I paid for and was using.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-oikake · Staff ·

    Hi,

    I’ve checked it, and the site helixaimorg.wpcomstaging.com is owned by a different account from the one you are contacting us (oblackstock247f0149cd)

    In order to regain access to the account that manages the site helixaimorg.wpcomstaging.com, please use the account recovery form:

    https://wordpress.com/wp-login.php?action=recovery

    Here you have more information about this process:

    WP
    Recover Your Account
    in WordPress.com Support
    5 min read
    At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify your

    The account recovery team will be able to help you regain access to this account.

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