PAGES ARE NOT UPDATING MY CONTENT

  • Unknown's avatar
    portfow1 · Member ·

    Good day, my website is not updating accordingly. Some pages update, while others pages remain the same (text and images are not updating). I do not know what the issue can be. To give some context, I am using a template from the ‘Starter template’ plugin, and I am using an Astra template which I am customizing. I have also activated the ‘Elementor’ plugin along with the ‘elementor header and footer builder’ plugin. Due to pages not updating, I have removed (de-activated) the caching feature from my WordPress dashboard (this is no longer present on my dashboard) but this still does not resolve the issue. Please let me know what to do by viewing my website.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • The topic ‘PAGES ARE NOT UPDATING MY CONTENT’ is closed to new replies.