pages do not work

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  bmmelgar · Member · Mar 17, 2017 at 7:15 pm

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  It’s been over a year since logging into my WordPress. I use to do a lot of my work on the mobile app. I tried logging in to do some editing today but through desktop, I apparently no longer have a website ) though I can pull it up on google and see it just fine–> brendamelgar.com also, if I log on through the mobile app, I can see the site and pages, but I cannot edit or upload anything new. it loads infinitely, and basically freezes.

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  timethief · Member · Mar 18, 2017 at 11:19 pm

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  brendamelgar.com is hosted by CyrusOne, not by wordpress.com

  As that site is not on WordPress.com servers we cannot help you.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  That support is provided at https://wordpress.ORG/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.