Pages for purchases or contact support aren't loading

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  annaehoran · Member · Feb 6, 2019 at 12:23 am

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  I’ve recently renewed my wordpress account and was notified that my domain needed to be renewed separately. When I try to do this, the ‘purchases’ page (https://wordpress.com/me/purchases) will not load. And when I try to use the ‘contact us’ page (https://wordpress.com/help/contact) it won’t load either.

  The blog I need help with is: (visible only to logged in users)

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  kaitohm · Staff · Feb 6, 2019 at 9:04 am

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  Hi @annaehoran ,

  the ‘purchases’ page … will not load

  How terrible! Did you mean that you get a white screen or something and the content of the page won’t load? One quick procedure you could try is logging out of WordPress.com, deleting your browser cache and then try logging in again.
  You can find the “Log Out” button to the top-left of this screen.
  https://wordpress.com/me
  And details about deleting your cache can be found here.
  Clearing Your Browser Cache

  And if that doesn’t help, you can add the “modlook” tag to this forum thread and a staff will be here to assist you in a few hours.
  How do I get a Moderator/Staff reply for my question?

  Let us know how you go. All the best!

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  gemmacevans · Member · Feb 7, 2019 at 9:42 am

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  Hi annaehoran,

  I can see you were able to renew annahoran.com and your plan yesterday, which is good news.

  Is https://wordpress.com/help/contact loading now? If it is, you’re welcome to start a chat if you need any more help — but please let me know if you are still having trouble accessing that page.

  @musicsuzuranbbc — thanks for your help with troubleshooting :)

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  kaitohm · Staff · Feb 8, 2019 at 12:22 am

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  I’m glad things are looking good, @annaehoran !

  
  @gemmacevans , no worries! :)

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  annaehoran · Member · Feb 8, 2019 at 1:37 am

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  @gemmacevans @musicsuzuranbbc

  Clearing the cache worked. Thanks!