pages not available anymore

  • Unknown's avatar
    hcpatshotmailfr · Member ·

    Hello,
    I tried to change the theme of my blog, but something must have gone wrong as I’m seeing the WordPress installation page mywebsiteurl.com/wp-admin/install.php when I visit my website URL. Is there any way to restore the previous version of the site? or to undo the changes I made?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • jmills39 · Staff ·

    Hi there,

    It appears your site is hosted at https://www.lws.fr/ rather than WordPress.com. I recommend contacting their support since we wouldn’t have access to it. 

    While your site may be built on WordPress technology, that is separate from WordPress.com hosting. We specifically support sites built with WordPress technology hosted on WordPress.com.

    Here is some information about the difference between WordPress.com and WordPress.org:
    https://wordpress.com/support/com-vs-org/

    If you want to look at hosting with us in the future, you can get access to chat and email support to get quick help with issues like this. We have ways you can import the content from your existing site, including the Move to WordPress.com plugin, which can be used with a Business Plan.
    https://wordpress.com/support/import-using-move-to-wordpress-com/

    WordPress.com plan pricing and comparison:
    https://wordpress.com/pricing/

    Hope that helps. Please let us know if you have any more questions, and have a great day!

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