Paid $96 But Unable To Access Explorer Features
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After paying $96 for an annual subscription (Explorer Plan), I am unable to access those subscriptions. It is asking me to upgrade. My billing history shows that I have already paid. Please assist.
The blog I need help with is: (visible only to logged in users)
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I paid $96 for an annual subbscription but I cannot access any of those features. It is asking me to upgrade again after I have already paid. Please assist.
WP.com: Yes
Jetpack: Yes
Correct account: Yes -
Hi there!
I noticed that you initially purchased the Explorer plan and then upgraded to a Creator plan. However, when you canceled the Creator plan, it couldn’t be automatically downgraded to the previous plan.
I have manually added the Explorer plan back to your site. You can view the subscription details and add a payment method from here: https://wordpress.com/me/purchases
Please note that downgrading the Creator plan removed all plugins and custom themes you added, as well as any content added through them. Please view the details here: https://wordpress.com/support/manage-purchases/downgrade-your-plan/#downgrade-from-the-creator-or-entrepreneur-plan
Additionally, the site was set into a private mode during the downgrade process. You can set the site to Public or Coming Soon mode from Settings > General (https://wordpress.com/settings/general/)
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