PAID AN ENTIRE YEAR OF WORDPRESS BUSINESS AND CAN ONLY ACCESS THE FREE VERSION!!! AN ENTIRE YEARRRRRR!! Awful I can’t even get the chat I PAID FOR!!
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I’ve purchased WordPress BUSINESS for an entire YEAR, yet I’m only able to use the FREE VERSION?!! I’ve been trying to get answers for DAYS AND ALL I RECEIVE IS THE EXACT GENERIC EMAIL RESPONSE THAT TELLS ME SOMEONE WILL REPLY in 24-48 hours or something like that!!! GUESS WHAT!!!
NOOOO ONEEEEE CAN ANSWER ME!!!WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Looking at your account, I’m not seeing any sites with plan upgrades, though I do see a Business plan in your cart for
brokenstiletto.business.blog.Was this the site in question? If yes, you’ll need to complete checkout to upgrade to a paid plan: https://wordpress.com/checkout/brokenstiletto.business.blog
And for reference, you can review all your purchases by going to My Account → Purchases → Billing History here: https://wordpress.com/me/purchases/billing
I hope that helps and please reach out again if you have any further questions.
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Hi there,
We’ve replied to you twice in the first thread you created over the weekend in https://wordpress.com/forums/topic/i-just-paid-for-wordpress-business-for-1-year-and-nothing-has-changed/, and I replied to you on Monday via email as well.
You did not buy a WordPress.com Business Plan from us.
Your domain, brokenxostiletto.com, is hosted with ionos.com, as is the site at s897944140.onlinehome.us. You bought a WordPress hosting plan from Ionos, which is a completely different company from us. And you’ll need to contact Ionos support for help with your site and/or a refund from them.
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I’ve also replied to the support ticket you submitted via the mobile app. It looks like you might not be seeing notifications for our replies here in your email inbox, but that reply will appear to you in the mobile app, so hopefully you’ll see it there.
Please reply there directly if you have any more questions about this.
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