Paid but no update
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The day before yesterday I tried to upgrade my site. At the time the payment was completed, nothing changes, but the payment has been made.
The blog I need help with is: (visible only to logged in users)
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I see that the “modlook” tag is added to this forum topic. One of the WordPress.com Happiness Engineers should be able to check this for you and get back.
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Hi –
Please let me know which site the upgrade was purchased for. There isn’t a record of any upgrades connected to the user account you’ve posted from here.
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I will help you get it straightened out. All purchases through WordPress.com send an emailed receipt, did you get that from us?
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I’ve had another look and I am unable to find any purchases connected to your account. Have you tried to sign in to WordPress.com using all of your email addresses? My suspicion is that you purchased this from a different account. It’s possible too that maybe the purchase was made elsewhere.
Do you remember how much the charge was for?
Lastly, see if you can find an id number with these steps: https://en.support.wordpress.com/transaction-id/
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The charge was 48 euro.
But on my bankstatement stand also a code ‘redacted’. I don’t know if that is something? -
It looks more and more like this charge is coming from a different user account on WordPress.com. Are you able to pull it up via https://wpchrg.wordpress.com/
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Good morning – I’ve sent a note your way via email. Please have a look and reply to me there.
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