Paid but no update

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  bfashionl · Member · Jan 9, 2018 at 5:43 pm

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  The day before yesterday I tried to upgrade my site. At the time the payment was completed, nothing changes, but the payment has been made.

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Jan 9, 2018 at 6:01 pm

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  I see that the “modlook” tag is added to this forum topic. One of the WordPress.com Happiness Engineers should be able to check this for you and get back.

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  staff-zinnia · Staff · Jan 9, 2018 at 6:12 pm

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  Hi –

  Please let me know which site the upgrade was purchased for. There isn’t a record of any upgrades connected to the user account you’ve posted from here.

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  bfashionl · Member · Jan 9, 2018 at 6:21 pm

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  Hi,
  I bought the upgrade on wordpress itself. That’s why I found it so strange .

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  staff-zinnia · Staff · Jan 9, 2018 at 6:22 pm

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  I will help you get it straightened out. All purchases through WordPress.com send an emailed receipt, did you get that from us?

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  bfashionl · Member · Jan 9, 2018 at 6:24 pm

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  no…

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  staff-zinnia · Staff · Jan 9, 2018 at 6:25 pm

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  What is your site address? Let’s see if I can find anything that way.

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  bfashionl · Member · Jan 9, 2018 at 6:26 pm

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  sstandsforsweet.wordpress.com

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  staff-zinnia · Staff · Jan 10, 2018 at 4:22 pm

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  I’ve had another look and I am unable to find any purchases connected to your account. Have you tried to sign in to WordPress.com using all of your email addresses? My suspicion is that you purchased this from a different account. It’s possible too that maybe the purchase was made elsewhere.

  Do you remember how much the charge was for?

  Lastly, see if you can find an id number with these steps: https://en.support.wordpress.com/transaction-id/

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  bfashionl · Member · Jan 10, 2018 at 7:03 pm

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  The charge was 48 euro.
  But on my bankstatement stand also a code ‘redacted’. I don’t know if that is something?

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  staff-zinnia · Staff · Jan 11, 2018 at 7:32 pm

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  It looks more and more like this charge is coming from a different user account on WordPress.com. Are you able to pull it up via https://wpchrg.wordpress.com/

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  bfashionl · Member · Jan 13, 2018 at 1:25 pm

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  It says that they could not find the transaction…

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  staff-zinnia · Staff · Jan 15, 2018 at 3:08 pm

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  Good morning – I’ve sent a note your way via email. Please have a look and reply to me there.