Paid by Bitcoin; WordPress didn't receive payment

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  geoffreydgraham · Member · Nov 9, 2013 at 8:32 pm

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  Several days ago, I sent $30 worth of Bitcoin to make my blog become Ad-Free. The Bitcoin left my account, but it doesn’t appear you’ve received the money. How can we get to the bottom of this!? Thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 9, 2013 at 8:36 pm

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  Hi there,
  I’ll tag this thread for Staff to take a look at your Billing History and verify whether or not payment has been received.
  Dashboard > Store > My Upgrades
  Dashboard > Store > Billing History
  Please subscribe to the thread so you are notified when they respond and please be patient while waiting as it’s the weekend.

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  geoffreydgraham · Member · Nov 9, 2013 at 8:52 pm

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  Thank you!

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  timethief · Member · Nov 9, 2013 at 8:56 pm

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  You’re welcome.

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  jeremeylduvall · Member · Nov 14, 2013 at 5:46 pm

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  Hi Geoffrey,

  Currently, I don’t see a record of any transaction for the No Ads upgrade on your blog. Can you tell me which blog this was for?

  Best,

  Jeremey

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  geoffreydgraham · Member · Nov 14, 2013 at 9:22 pm

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  Thanks! It’s geoffreygraham.com. Per the linked image below, I clicked on “Pay with Bitcoin”, then clicked on View Address, and then sent payment to the address displayed.

  http://www.evernote.com/shard/s225/sh/212f66a9-3204-4ac6-8466-6c25e713f235/5d0137e0f6c7719b2bd4279421264c2a

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  timethief · Member · Nov 14, 2013 at 9:24 pm

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  Note what Staff asked for above.

  Exactly which blog URL are you referring to please?

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  geoffreydgraham · Member · Nov 14, 2013 at 9:28 pm

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  It’s geoffreygraham.wordpress.com (redirecting to geoffreygraham.com).

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  jeremeylduvall · Member · Nov 15, 2013 at 2:39 pm

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  Hi Geoffrey,

  I’m going to need more details on this charge. I’m sending a support email to the address on file for this account so you can provide more information.

  Please let me know if you do not receive the email!

  Best,

  Jeremey