Paid by Bitcoin; WordPress didn't receive payment
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Several days ago, I sent $30 worth of Bitcoin to make my blog become Ad-Free. The Bitcoin left my account, but it doesn’t appear you’ve received the money. How can we get to the bottom of this!? Thanks!
The blog I need help with is: (visible only to logged in users)
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Hi there,
I’ll tag this thread for Staff to take a look at your Billing History and verify whether or not payment has been received.
Dashboard > Store > My Upgrades
Dashboard > Store > Billing History
Please subscribe to the thread so you are notified when they respond and please be patient while waiting as it’s the weekend. -
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Hi Geoffrey,
Currently, I don’t see a record of any transaction for the No Ads upgrade on your blog. Can you tell me which blog this was for?
Best,
Jeremey
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Thanks! It’s geoffreygraham.com. Per the linked image below, I clicked on “Pay with Bitcoin”, then clicked on View Address, and then sent payment to the address displayed.
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Hi Geoffrey,
I’m going to need more details on this charge. I’m sending a support email to the address on file for this account so you can provide more information.
Please let me know if you do not receive the email!
Best,
Jeremey
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