Paid for 1 month of pro on April 1. Wanted to switch to free for May. Pro features already yanked

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  worksinead · Member · Apr 13, 2022 at 9:44 pm

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  Why can I not access features that I paid for 1 month of access to on April 1? Why would they be removed before the month has passed and not on May 1?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  worksinead · Member · Apr 13, 2022 at 10:33 pm

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  please restore the pro features as soon as possible as I did pay for a month’s access. Thank you.

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  kokkieh · Staff · Apr 14, 2022 at 8:30 am

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  Hi there,

  I’ve restored the monthly Premium Plan to your site, with the expiration date 1 May.

  Our logs show your account cancelled the plan on 8 April. That’s why it was removed from your site.