Paid for a Plan and it expired earlier than I paid for

  • Unknown's avatar
    evanbrandsma · Member ·

    I paid for a Business subscription 3 years ahead last year in the spring of 2024. I have been trying to re-ignite my unused time on the website but can’t. I feel very screwed over because I paid for a a service that I am unable to use.

    Worst part is, I can’t get human support unless someone hopefully replies to this forum because I don’t have a ‘paid for’ subscription… yes I do!!!

    Please help. I promise I am nice I am just pissed off because this is not good business practice and I hope someone will have some ethics and help me out. Thank you!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    2020testjj · Member ·

    Hi there, I’ve flagged your forum thread for staff attention by adding the modlook tag. They can see what’s going on with your plan. Thanks for your patience while they get back to you.

    Meantime, have you looked at your account purchases tab to see if there’s any info there? https://wordpress.com/me/purchases

  • nigeljoy · Staff ·

    Hi there!

    You previously had the WordPress.com Premium 3 year plan, which you had cancelled in May 2024. After cancellation of the Premium plan, the site was switched to Free plan.

    I see that you were able to contact with us via chat. For further assistance with your site, please reply to our chat messages.

    I am closing this support thread.

  • The topic ‘Paid for a Plan and it expired earlier than I paid for’ is closed to new replies.