Paid for a theme now want to upgrade to premium

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  huddersfieldpride · Member · Apr 15, 2019 at 10:25 am

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  I didn’t realise that my account had to be premium to domain map, last week we paid for a premium theme which would have been included in a premium subscription, is there any way to get a (full or partial) refund on the theme?

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Apr 15, 2019 at 12:47 pm

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  Hi there,

  I’ve issued you a full refund regarding your premium theme purchase. You should see that refund on your statement within 10 days.

  Let me know if there’s anything else I can do for you. I’m happy to help.

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  huddersfieldpride · Member · Apr 15, 2019 at 1:24 pm

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  Hi there!

  thanks so much for that!

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  huddersfieldpride · Member · Apr 26, 2019 at 9:35 am

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  Hi, our finance department has brought to my attention that on the day we paid for premium our credit card was cancelled due to a fraud incident.

  We’re not sure if the payment has been taken for the premium account or if the refund has been made for the premium theme.

  Please could you look into this?

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  staff-doublebassd · Staff · Apr 26, 2019 at 6:17 pm

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  Hi there,

  It is both. The payment for the premium plan did process, and we did refund you for the premium theme.

  Thanks,

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  huddersfieldpride · Member · Apr 29, 2019 at 8:38 am

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  That’s great thank you for confirming! I didn’t want our website to go down if the payment had failed.