Paid For a Year and no Website

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  anthonypucci24 · Member · Sep 12, 2022 at 11:26 pm

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  I just auto renewed for another year and I have no access to my website. What can I do?

  Correct account: Unknown

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  staff-blorbo · Staff · Sep 12, 2022 at 11:27 pm

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  Hi there, I checked your account, but I don’t see any sites, purchases, transactions, or billing activity.

  Perhaps you have more than one account here?

  Would you please share the URL of the site you’re trying to access?

  Once we know that, we should be able to help or at least direct you to the folks who can.

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  anthonypucci24 · Member · Sep 12, 2022 at 11:33 pm

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  the domain is bigtonysplays.com

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  staff-blorbo · Staff · Sep 12, 2022 at 11:40 pm

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  Hi there, https://bigtonysplays.com/ belongs to a different account here, not the one you’re currently logged in under.

  Perhaps you have more than one account here? If you do, but you do not recall the password, we have some options for you at https://wordpress.com/support/account-recovery/

  I see the site is under our Business plan and currently has an error on it, so once you’re logged in under the correct account, you’ll be able to reach our live chat support at https://wordpress.com/help/contact who’ll be able to fix this for you. :)