Paid for Akismet on wrong site
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I think that the business plan of Akismet went onto my unpublished private site. I want the $5.00 a month plan on my business site. How can I fix this?
The blog I need help with is: (visible only to logged in users)
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Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. If you have a wordpress.org account and a wordpress.com account that could be confusing you.
Are you referring to a specific website? If so then what is the exact URL starting with http:// of the site you refer to please?
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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If your site is on wordpress.com, Akismet is included for free. E-mail us at support@akismet.com, and we’ll get it sorted out.
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ladywriternorthwest.wordpress.com is empty of content. Please give us the URL of the site you need help with.
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Hi there,
Please email Akismet support as @chrisfinke asked, as we cannot help with Akismet billing issues in the WordPress.com forums.
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