Paid for Explorer, didnt get anything
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I paid 116 euros for an annual subscription to Explorer, but I did not receive the features included with this subscription. I have evidence of the purchase as the 116 euros were deducted from my bank account. I intended to reach out to the live chat support to resolve this issue; however, I am unable to do so because my account indicates that I can only access live chat with an active Explorer subscription.
Now, how can I contact them to address this matter, given that I have paid for an Explorer subscription but have not received the corresponding benefits? I am unwilling to purchase another subscription solely to access live chat support.
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Hi there!
It appears you have since canceled the WordPress.com Explorer plan and got refunded. As a result, all three of your sites are now on the free plan.
If you’d like to upgrade again, please use the button below:
I’d also like to take this opportunity to learn more about the site you’re creating with us. Would you mind telling us more about your new site? What’s it for, and what features do you need on it? Based on your site requirements, we’ll be happy to share specific guides and suggestions and help you accordingly.
Thanks!
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