Paid for membership but still getting error message

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  monalisamoon · Member · Oct 26, 2023 at 12:00 am

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  I have paid for a membership so I can get live help but am still encountering the same problem even after I’ve upgraded my membership —- when I click om the tool bar on the left side as I try to insert an embedded code for a YouTube video I would like to include in my post, it defaults to an error message. I click back om the upper right corner to go back to the draft to resume but it just keeps doing the same thing every time I try to access the tool bar.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Oct 26, 2023 at 6:00 pm

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  Hi there!

  Thank you for reaching out to us. It seems that you have also sent us a ticket. Could you please check your email as we have responded to your inquiry there?

  Please reply to that email with any further information or questions you may have. Our support team will be happy to assist you further with this.