Paid for Premium account, but it doesn't function

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  podiumjansendefeijter · Member · Dec 12, 2017 at 7:46 pm

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  Hi,

  We paid for an upgrade to a Premium account, but after logging onto WordPress the cms is exactly the same as before and there are no extra options or possibilities. So the upgrade doesn’t work. How can we make it function?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Dec 12, 2017 at 9:04 pm

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  Did you register a domain yet? What is the domain URL that you want to register?

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  podiumjansendefeijter · Member · Dec 12, 2017 at 9:11 pm

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  Not yet. I want to register podiumjansendefeijter.nl.

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  timethief · Member · Dec 12, 2017 at 9:17 pm

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  Do you already own that URL? I am asking because it is not listed here https://en.support.wordpress.com/domains/domain-pricing-and-available-tlds/ Note that I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  supernovia · Staff · Dec 13, 2017 at 1:13 am

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  Hi @podiumjansendefeijter, this account and this site don’t have any upgrades. Might you have purchased under another account?