Paid for Premium, but not applied to account

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  turnbow01 · Member · Oct 17, 2020 at 12:27 am

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  I purchased the premium plan for $96 on Sep 6, 2020. However, my account does not reflect any plan at all. Please assist in making sure I am able to receive what I’ve paid for.

  Thank you.

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  staff-mckluskey · Staff · Oct 17, 2020 at 11:22 am

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  Hi there,

  You’re likely logged into a different account.
  Have a look at the email address to which the receipt was sent and use that one to access the account.

  If you’re not sure which email was used, you can search for the charge at https://wpchrg.wordpress.com/.
  You’ll also be able to use the Contact Us link on that page to contact our billing support team directly if further help is needed.