Paid for premium but the plan is not showing in my account
-
I purchased the premium plan for my blog. My card was charged but my account has failed to reflect any purchase history; I currently only have access to the free version. I have tried clearing the cache and logging out and back in, nothing has worked. I never received an email receipt from WordPress.
The blog I need help with is: (visible only to logged in users)
-
I see https://theskinarchive.com/ as well as theskinarchive.wordpress.com so you appear to have two sites and two different accounts. Can you log out of this “free” account and log back in to the correct account associated with your paid plan.
At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Before you follow the instructions below to recover your account, verify that your site is hosted through WordPress.com. You can use our Site Profiler and enter your custom domain to ver -
- The topic ‘Paid for premium but the plan is not showing in my account’ is closed to new replies.
WordPress.com Forums 