Paid for something I haven’t received

  • Unknown's avatar

    Hi,

    I checked my account and see that I’ve been charged with 360NOK (ca. 36$). I was looking at the options for creating a site I will collaborate with others on, but as I saw that the name of the domain was not the one I intended to buy, I opted out. It concerns credimusco.wordpress.com it appeared to me in looking at the options that the domain would be credimus.co, that is without the addendum of wordpress.

    I will be buying a domain from you, WordPress, but this was the wrong one. I ask that you refund the 36$ for this month and cancel that domain, and then you will have a customer for a long time, as I am searching for a website for our already existing magazine.

    This is the description of the transaction:

    [redacted]

    Best regards

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi sebeos,

    WordPress staff need to address your concern. I’ve added the tag ‘modlook’ to your thread and they will address your post in due time.

    -James

  • Unknown's avatar

    @sebeos you are posting in a public forum which is quickly indexed by search engines. I have removed the sensitive details from your above post but you may wish to contact your credit card company to ensure that there are no unknown charges.

    Staff will revert to you concerning the charge and refund when they look in on this thread. Thanks for your patience while waiting.

    @jameshelps – thanks for tagging this with “remove personal info.”

  • @sebeos, I can confirm that your domain is indeed credimus.co although it was not set to primary. That’s been fixed; or you can manage it through My Site > Domains.

    What would you like to do at this point?

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