Paid for year now on free
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I paid for a year of the $4 plan on June 11. Worked for a day or so now it is saying that I’m on the free plan. I have the charge on my credit card and it hasn’t been refunded or anything. Paid for the year. Additionally, the site I setup is no longer on my account but I can still access it through the URL. Need help but can’t connect support! Thanks
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there! I’ll be happy to assist with this 🙂 So after reviewing the site, I see that you’re reaching out through the wrong account – the offers.cargokwik.com site is under a different WordPress.com account.
With that said, it looks like the confusion may be due to a typo in one of the email addresses; given this, I would recommend that you fill out our Account Recovery Form here so that we can help you regain access to the correct account.
Let us know if you have any further questions or concerns and we will be more than happy to assist you! 🙂
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I realize now that the original account has a typo in the name. I can’t log into that email because it wants to do email link signin instead of a password or something. I did the recover account link but no one is reaching out. Please help. I’m not sure what to do at this point as I can’t get in touch with anyone. A typo shouldn’t be an unrecoverable incident. I’ve even supplied the transaction number from the credit card number and nada. Radio silence. Meanwhile I can’t access the account. @staff-darin
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@staff-darin can you help? No one has reached out. Request raised on Thursday (today is Saturday). Should I just charge back the purchase? I’m confused why I can’t any get support or response on a paid account.
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Hi there! I see that you’re now engaged in a discussion with our Account Recovery team via email. They will be able to work with you moving forward to get back into the account.
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