Paid in Full

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  glasbeauty · Member · Jul 27, 2023 at 11:56 am

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  Paid Upgrades in Full of $303.60 / 132.00 – site not upgrdaded – someone needs to contact me ASAP.

  I do no need community forum support – but you have removed contact a happiness engineer.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Jul 27, 2023 at 4:04 pm

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  Hi @glasbeauty, it looks like you have two accounts, and the upgraded site is on the other one. There are a lot of ways to solve this; here are two common options:

  1. Did you get an email receipt? If so, can you log out and log back in using that email address?
  2. Or, if you had someone else make the purchase for you, have them open a chat so we can help them get it transferred to you.

  If the first option isn’t working for you and the second isn’t relevant, please update us here with more details, and we’ll sort something out. If all else fails, you can also use our account recovery process mentioned here.

  Let us know how we can help!

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  sciobhanlouise · Member · Jul 27, 2023 at 11:43 pm

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  Hi @supernovia I don’t have a receipt so I’m not sure what this account is. I made the purchase – you aren’t able to tell me the account? I can go through my saved passwords and see if I can find it. Otherwise I’m not sure how.

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  sciobhanlouise · Member · Jul 28, 2023 at 12:12 am

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  Hi @supernovia I’m writing to you from @sciobhanlouise and I have access to @glasbeauty both of these accounts have no billing history, payments, receipts in either associated billing bemoan address but most importantly the upgrade on the account that I paid for. Can you please assist.

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  glasbeauty · Member · Jul 28, 2023 at 12:16 am

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  Top image is glasbeauty no purchases show. Bottom image is sciobhanlouise – no purchaes shown

  

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  glasbeauty · Member · Jul 28, 2023 at 12:17 am

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  sciobhanlouise – no purchaes shown

  

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  supernovia · Staff · Jul 28, 2023 at 12:29 am

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  Hi! Thanks for sharing that. It’s under another user account still… do you have an email address you use for a business? Could you check that? I’ll see if we can resend the receipt or something there.

  I won’t be able to respond right away, but if you still can’t find the correct email address, can you fill out the account recovery form? I’d recommend using the transaction ID. Don’t share that here. Do share it in the secure form and we’ll go from there.

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  sciobhanlouise · Member · Jul 28, 2023 at 3:02 am

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  oh my goodness how on earth did that happen – I have the account. I can’t access it thought it keep going to one of my clients sites when l I try. How do I fix this? Pls help!

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  sciobhanlouise · Member · Jul 28, 2023 at 3:22 am

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  I’ve transferred the site now and it still shows no previous billing

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  sciobhanlouise · Member · Jul 28, 2023 at 3:24 am

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  :(

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  neointelligencedius · Member · Jul 28, 2023 at 3:26 am

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  @supernovia

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  fstat · Staff · Jul 28, 2023 at 7:21 am

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  Hi there,

  That plan is owned by @sciobhanlouise. You transferred it from @neointelligencedius to that account a few hours ago.

  Are you still having trouble locating the plan and managing the site?