Paid Memberships Pro – Stripe 402 error

  • Unknown's avatar
    gavinmckinley6abb05f4d0 · Member ·

    Hello,

    Ive recently started using paid memberships pro for my site and the first couple days it all worked fine. Now when customers try and purchase membership there bank declines the order.

    I tested it through the test feature on stripe and it all worked fine then i made an account and tried buying it through my own site and as a customer was hit with an error “Could not get customer. Error updating customer record with stripe. No such customer”

    Any ideas on how to fix this would be appreciated

    Thanks

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out to the WordPress.com support forum. I understand you’re experiencing issues with the Paid Memberships Pro plugin on your self-hosted WordPress site.

    Unfortunately, since your website is not hosted on WordPress.com’s managed hosting, our ability to directly investigate and assist with issues on your site is limited. This is because our managed hosting platform is specifically tailored to provide support for websites that are directly hosted with us. If you’d like to learn more about the benefits of our managed hosting, please visit https://wordpress.com/hosting/

    If you’re considering moving your site to our platform, we offer an easy-to-use migration plugin that makes the transition smooth. By using this plugin, you can seamlessly move your existing site to WordPress.com.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    However, if you’d prefer to seek assistance for your current setup, I recommend posting your query in the community support forums for the open-source version of WordPress. The community there is knowledgeable about issues related to self-hosted WordPress sites and the version that your host uses for your site. They are in the best position to help with your specific problem. You can find the forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this information helps, and I wish you all the best with resolving the issues on your site.

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