paid money for upgredation but still in free zone

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  autismcurepossible · Member · May 30, 2018 at 1:46 am

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  i have upgraded my blog paid 4200 rs but still its not reflecting whom to contact…i can give transaction id also for payment…

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · May 30, 2018 at 7:44 am

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  Hi autismcurepossible,

  I’ve sent an email to the address on your Account Settings page and will follow up with you there for more information.

  Please let me know if you don’t receive it.

  Thanks!

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  autismcurepossible · Member · Jun 3, 2018 at 12:04 pm

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  I have sent my payment details still my account is free one not upgraded to premium facility my transaction I’d is 813403330494 dated 15th may 2018of 4200rupees. Pls upgraded my blog..

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  kokkieh · Staff · Jun 3, 2018 at 3:21 pm

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  Hi there,

  This is a public forum, and you should not post sensitive information like transaction IDs here.

  However the number you posted here is also not a transaction ID, as all transaction IDs we use contain both letters and numbers. You can see here how to retrieve the correct transaction ID:

  https://en.support.wordpress.com/transaction-id/

  Please reply to the email we sent you four days ago so we can help you with this privately – I see you left my colleague a negative support rating, but you never actually replied to her email so she can help you with this.