Paid package I have not recieved

  • Unknown's avatar
    stevyleecomedy · Member ·

    I purchased a website that I cannot get access to and cant find out where I do? I paid $59 for The Hue 90s Aesthetics Vaporwave WordPress Theme.
    Details are;
    Your transaction ID:
    [redacted by staff]
    Seller transaction ID:
    [redacted by staff]
    Purchase date:
    16 September 2021
    Payment to:
    Mojo Marketplace, Inc.
    (email visible only to moderators and staff) Payment from:
    Christopher Few
    Delivery address
    [redacted by staff]

    Subtotal $59.00 USD
    Total $59.00 USD
    Total amount you’ll pay £44.79 GBP
    You paid using: [redacted by staff]

    How do I access this? I purchased it through host gator but by you through themes section

    Site: bravenewcomedyworld.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    themagicrobot · Member ·

    You’ve reached the forum for free sites hosted at WordPress.com. If your site is not here but over there at Hostgator then I’d ask them.
    https://wordpress.com/support/com-vs-org/

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    How do I access this? I purchased it through host gator but by you through themes section

    Please note that you didn’t purchase the theme from WordPress.com. We don’t sell themes on WordPress.com for use on WordPress sites hosted elsewhere. Based on the receipt that you’ve shared, it appears you purchased the theme from Mojo Marketplace. They also seem to have provided the email address (email visible only to moderators and staff) so please reach out to them if you haven’t gotten the download file for your theme.

    You can also contact Mojo Marketplace support at this link: https://www.mojomarketplace.com/contact/contact

    Regards

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